Lo and behold, they replied to us!
Here’s their comment on this post:
To better address your concern, kindly send us your Contract Account Number and complete address. We would very much appreciate having these so we can address your concern as soon as possible.
So guys, email them now at email@example.com!
They don’t have a Twitter account so here are the contact details of Maynilad just in case you want to escalate your complaints to them:
MWSS Compound, Katipunan Avenue, Balara, Quezon City
Head Office Trunkline: 981-3333
Customer Complaints and Inquiries: Maynilad Hotline 1626
E-mail Address : firstname.lastname@example.org.