Our Passport renewal experience at DFA NCR South

Our appointment was at 10am (we secured the slot as early as November last year).

We arrived in Alabang Town Center around 8:45am (we were given a tip that we should be there AT LEAST an hour before our actual appointment) but we couldn’t find parking as understandably, the mall was still closed (it opens at 11am on weekdays) so we settled for a slot by Makati Supermarket (no, we are still clueless as to why it is not called Alabang Supermarket).

We had to walk under the heat of the sun before chancing upon the throngs of people by the Metro Gaisano entrance.

The only entrance in Alabang Town Center to get to DFA is the Metro Gaisano Entrance by Alabang-Zapote Road.

The line was not organized so you just have to ask the last person on the line (there will be several) what line he is in and pray that the first person in the line actually is in a line.

The guard starts to let people inside the mall at exactly 9am. You go through the grocery store and form another set of lines past the grocery payment counter.

Make sure you ask if the line you are in is your time slot.

This is where the line gets organized (or organized the Pinoy way, at least).

They separate the 9-10am and the 10-11am and other time slots.

Journalism at its finest. This photo is brought to you by the person behind us who was rushing us by poking his phone on our backs. Sorry.

The security guard there and kuya DFA (one wearing blue polo barong and another one wearing green polo barong) will be happy to entertain your questions (please don’t forget to say “thank you”).

Kuya DFA 2 making sure the walk-ins were legit PWD’s, OFWs, pregnant or a senior citizen.

Make sure to bring your requirements, namely:

First time applicants


They also accept walk-ins if you are an OFW, PWD, pregnant and a senior citizen. You can ask the guard and kuya DFA again for where the line for this is.

Once we were told by the guard to go up, it was smooth-sailing after.

Line for checking if you really have an appointment.

First, the verification counter will check if you really have an appointment then they will point you to the processing area where they will receive and check all your requirements.

No Noon Breaks, all right!

Senior Citizen, PWD, pregnant and OFW lane.

After punching a hole on your old passport (if for renewal), making sure your information is correct and asking you what type of delivery you wish to avail, you will then be given a payment form and told to go to the cashier.

You can choose between Express (P1,200 — 7 working days), Regular (P950 — 15 working days).

After paying at the cashier, you go to the Encoding section where your photo will be taken and your fingerprints and signatures captured. Here, they will double-check your information.

For photos, signature and fingerprints.

Say “cheese” (without teeth please)

You then proceed to the Courier counter to pay for the shipping of your passport if you choose that option.

P150 if you choose to have it delivered.

Then you’re done!

We were done in 30 minutes after we were asked to go up.

And the next time we need to do this is after 10 years, all right!

Good job, DFA!


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78 Responses

  1. Haidie says:

    Ask ko lang po. I told the dfa representative na I want my passport to be delivered. She then told me na I can go to any courier para ideliver then okay na daw po. I was not infomed na may “courier” line sa loob ng dfa. Hindi na po ako pumili dun sa courier section jan sa dfa.
    Would that mean po na I have to pick up my passport? Or pede ako pumunta ng lbc para ipadeliver?
    Thank you.

    • AlabangBulletin says:

      Please call their hotlines to verify:

      (632) 834-4000
      (632) 834-3000
      (632) 556 0000 (For Passport, Authentication, & Other Consular Inquiries)

      Most probably you would have to pick your passport up as you did not pay for a courier fee but please ask them to verify as well.

      • Nikka says:

        Hello Sir! Ask ko lang po kung pwede po bang isang Original na Marriage Certificate ang ipasa namen ng papa ko since ang sabe kapag isa lang sa parent ang kasama kailangan ko din (minor po ako) magpakita ng marriage certificate nila mama at papa. Ang case mauuna po kasi si papa ng oras bali una niyang maibibigay yung original… pwede po bang xerox na lang yung ibigay ko? Same day lang po yung appointment namin.. at valid po ba ang firearm license na i.d galing pnp at retirement i.d niya ng pagkasundalo?

  2. Darrel says:

    Hi i just want to clarify if Senior Citizen AND PWD yung mag renew ng passport, di na nila kailangan ng appointment online, right?

    What are the requirements for passport renewal? Wala kasi nakalagay sa thread.

  3. Kaydi Aala says:

    Hi po ask ko lang po kung iaapply ko kasi passport yung son ko na 2 yrs old, sa courtesy lane na ba sya? Need ko din magparenew, so need ko padin ba ng appointment or pede nako sumabay sa anak ko? Thanks

  4. maria cynthia ladra says:

    hello po……. patulong po…ask ko po kung Magagamit pa ba NSO , sa pagkuha ng passport ..sa july 4 na appearance

  5. jordan says:

    meron po bang walk-in for senior and child below 7 years old? in DFA Alabang ( ATC)

  6. jordan says:

    good day! regarding po sa newly wed. na female na wala pang Valid I.D na naka apelido na sa husband nya? anu anu po mga requirement? new passport palang po ang ina-apply.

  7. jhomar Traigo says:

    Just want to ask po. If yung bc ko, the one that registered my BC didnt put my mom’s complete name Ma -short for maria just the 2nd name, all of her docs got Ma, will that be a problem on my passport application? Will i use her name on what is written on my BC?

  8. Jc says:

    Is there any chance to correct the wrong entry in the application…thank you.

  9. Rachel Yongzon says:

    Hi ask ko po sana kung paano mag commute sa dfa alabang from valenzuela po. Thank you in advance

  10. Ish says:

    Hi! I entered the wrong application. I thought under pa ako ng renewal but then New application na pala ako. Will that be a problem? Thank you!

  11. Nikka says:

    Hello po! Ask ko lang po kung pwede po bang magsabay kame ng papa ko since 17 pa lang naman po ako may appointment po kami same day magkaiba lang ng oras.

  12. Matilde Gapo says:

    how about the senior citizen kailanagan pa ba mag appointment

  13. Michael odon says:

    Sir puwede walk in ang parents with 5year old son? Thanks

  14. Rammil Medina says:

    sir, pag ba 6 yrs old pede na po bang nde magpa appoinment? at un parent pede nading sumabay sa pag papaprocess ng passport? thanks po

  15. Dana says:

    Hi po, is it ok po ba talaga na pumunta at least 1 hr lang before the appointment? Example appointment time is 1pm then before 12 nasa site na.

    • AlabangBulletin says:

      Actually, some people go as early as two to three hours before their appointment so yes it is advisable to go early.

      • Christine soquena says:

        Hi good day po, meron na po kaming appointment ng younger sister.ko for new applicants sa passport and ako lang ang kasama nya what are the docs
        I need kpag pumunta kami sa office by the way she is minor.pa.salamat

  16. Christine soquena says:

    Hi good day po, meron na po kaming appointment ng younger sister.ko for new applicants sa passport and ako lang ang kasama nya what are the docs
    I need kpag pumunta kami sa office by the way she is minor.pa.salamat

  17. frances co says:

    can I use my old passport for travel while the new one has not been picked up yet? the expiration of my old passport is still beyond 6 months. I have no time to pick up the new one.

  18. marlyn says:

    kailangan pa po ba ng birth certifacate pag renew ng passport?

  19. Grace mercado says:

    How about government employees need p b ng appointment? If pwede courtesy lane pwede ba sa kahit Anong branch ng DFA?

  20. Erlyn says:

    Hi..what about single parent together with my 9 yrs.old child can do walk in too? Or still need to get an appointment to renew our passport?

  21. sophia says:

    sir ask ko lng po about sa no.5 na reminder.. Kindly print application form (wd barcode )in A4 paper.You must have printed application form to show and SUBMIT AT YOUR CHOSEN SITE..Ang ibig sabihin poba neto ..yung pisikal na Application form dala namin at the same time kelangan paba maEMAIL SA site? medyo confusing lng po..salamat po..pls reply..

  22. Cindy says:

    Ask ko po ung father ko senior citizen wla po xa birth certificate. Mayroon po siya Senior ID, SSS, Driver License pede npo b siya makakuha ng passport? *thank u…

  23. Jjbers says:

    Hello sir, ofw/seaman po pwed sa walk in lane. TIA.

  24. leah madriaga says:

    Good day. My passport is expiring on Feb 2019. We are going back to holland/netherland in mid october. Im also holding a dutch passport. And retention certificate of re acquired filipino citizenshio. Do i need to renew mg phil passort if were are goubg back to holland for good and once im back. There i will also give up filipino citizenship so im rhinking should I renew the Phil passport or its okay to travel with 4 months validity. Also my son who gas also dual citizenship is holding only retention certificate same as me. He is now 14 years old. We were advise last tine we travelled back to holland for cavay to just present his retention certificate and no need of phil passport. Will all be okay?

  25. Dalia says:

    For senior citizen, pwede ba yung companion mag walk in din?inaaccept din ba dito ang new application hindi lang renewal?

  26. Concern ko lng po dfa alabang.. Nag bayad na po ako 950+50 pesos sa bayad center nung sept. 20,2018 for renewal of passprt sa inyong authorized partners epayment services.. Hanggang ngaun po wala pa akong narereceive na appointment code o email galing sa inyo.. Pakiaksyon po.. Maraming salamat..

  27. abner says:

    ask ko lang po mali ako ng birth place sa appointment ko na print at confirmed na ung appointment sir paano gagawin ko

  28. Winston P. Cagyat says:

    Good Day Po DFA

    Ask ko lng po kung mag renew po ako ng passport need ko pa po ba mag provide ng Psa Birth cert ? wla po babaguhin sa data ko po kung need pa po ba? last year po kasi nag kuha ako ng NSO Po allowed po ba un kasi same data lang naman po un Defference lng po NSO Before AND now PSA Na po salamat

  29. Melvie says:

    Ask ko lng po kung pwede magpaau5hentic ng birth certificate sa dfa alabang?thanks

  30. mayannayapana says:

    Magandang hapon po. pag courtesy lane poba pwede pumunta ng saturday except holiday ? thanks!

  31. Dennis Guerrero says:

    Dear DFA,

    I am an OFW, can I can just walk-in any day to renew my passport? Because i have limited time for my vacation.

  32. good afternoon po. ask ko lng po kung bakit delayed ang passport ko. dapat po october 30 ung release po. renew at expired po cxa.. ask ko din po kung ilang weeks or days bago matapos..maraming salamat po.
    pede po sa email na lng po ang reply .
    thank you po ulit.

  33. Jadelyn Talavera Arellano says:

    Hello po single mom po ako nag work po ako bilang maid kukuha po ako gusto ko po mag abroad po uli nawala passport ko meron po ako requirements dto
    Affidavits of lost CERTIFICATE
    ok na po b requirements ko pwed n po b ako pumunta sa DFA hindi ko n po b need kumuha ng on line schedules?

  34. Michelle Igcas says:

    i did not received my appointment code nag resched ako ng appointment . Please provide and resend again. bayad na ako

  35. Michelle Igcas says:


  36. Kim says:


    Is it possible for OFW to walk-in from this branch?



    Single parent here im bringing my 11yr old son… Are we exempted in non appointment policy?

    Ang can i take with us my 59yrold mother to renew her passport?

    Thanks so much

  38. Catherine Sarah Indencia says:

    Is DFA Alabang accepting renewal on Saturday if we will use the courtesy lane? Hope to hear from you soon.

  39. Owe says:

    Hi I just went there earlier for my scheduled appointment. Unfortunately, hindi daw pwede ung mga ids ko. I dont have any primary IDs na kailangan nila. My sss declared lost. Ung staff sa step 1 sabi nya postal id and birth cert from OCR. When I called DFA hotline just to make sure they insisted hindi daw pwde. Bahala na. Fingers crossed

  40. Jesusa says:

    lagi pong busy yung line na 5511051, may iba pa po bang contact no ang DFA Alabang? Thanks

  41. Maribel jocson says:

    Hi, ask ko Lang po March 2, ako nagpa appoint then okay na, for delivery Po Yun rush Po Yung pinili ko Sabi March 12,2019 e deliver until now di pa dumating, di rin nagtext sa akin. Tumawag ako sa hotline di rin sumasagot.


  42. Noel anciado says:

    My courtesy lane po b sa dfa alabang

  43. Marlyn kopp says:

    Renewed my passport together with the passport of my daughter last January 2019 and the Target delivery date Feb 2019 until now didn’t receive yet been 4 months already.

  44. yumo says:

    hi! may appointment nako for tomorrow at 12pm.. I’m pregnant, you think my cut-off time pa rin?

    2. May original copy ng NSO birth cert at marriage certificate (not PSA). tatanggapin pa rin kaya to?

    hoping for your prompt response. thanks!

  45. Glory fee says:

    Hello po.. nag reredribbon po ba kayo ng psa? Kapag po b sat at sun.open kayo para sa authentication? Thank you

  46. Noemi says:

    Baka pwede nyo naman pong sagutin ung tawag ! August 23 pa ko kumuha ng passport express ung bnyaran ko ..bkit po hanggang now wala a 1month na

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