The City of Las Piñas bested other 17 cities and municipalities in Metro Manila in providing frontline services on health and civil registry in the latest survey conducted by the Civil Service Commission (CSC).
Lawyer Myrna Macatangay, Director IV, of the CSC informed the regional director of the Interior and Local government National Capital Region that the City of Las Piñas garnered the highest grade of 81.85% on the Anti-Red Tape ACT (ARTA) Report Card Survey in 2012. The frontline services on health and civil registry are the focus of the report card survey.
Las Piñas City Mayor Nene Aguilar lauded the full cooperation extended by City Hall personnel and officials on the success of its anti red tape campaign. He attributed the success of the anti-red tape program to his administration’s effort to streamline operations to provide better services to the people.
“This is genuine service to the people where there are no fixers, no bribes, no corruption and no red tape. We have adopted a Citizen’s Charter to promote this,” Aguilar said.
Aguilar pointed out that the adoption and implementation of a “Citizen’s Charter” to cut red tape and fixers in local government transactions and the construction of a modern and well equipped Business One Stop Shop (BOSS) Center simplify and fast track the process of securing permits and licenses.
“While it took days to get a business permit or license before, now it takes only 30 minutes to secure one. Same with other services,” Aguilar stressed.
The public is informed about the changes and aware exactly what and how their papers and documents are going through within a given service department. Redress and complaints are receive and acted upon promptly, the mayor added.
Pursuant to the Anti-Red Tape Act of 2007 (RA 9485) and its implementing rules and regulations adopted by the CSC, Las Pinas has successfully reengineered transactions to speed up the delivery of its frontline services to the people.
The law stipulates that no more than five working days shall be spent for simple transactions. Applications for permits, licenses, assessment and similar requests are issued within the day as long as all requirements are fulfilled. They have simplified the workflow and standardized fees.
On the same survey, the City of Malabon ranked second with a grade of 79. 97 and Makati City with a grade of 79.06. The report card survey showed that nine (9) local government units had ‘acceptable” rating while the rest failed. (END)