The new contact center facility, known as Alabang Two, is the second Convergys facility located in the area.
The added capacity will bring Convergys’ total employment in the country to approximately 23,000, supporting the company’s status as the largest private employer in the Philippines.
The new Convergys facility measures 68,000 square feet and will employ up to 1,200 additional employees from the region.
The contact center boasts executive and administrative offices, training rooms, conference rooms, and employee lounges. The addition of this state-of-the-art, energy efficient facility brings the number of Convergys contact centers in the Philippines to thirteen – eight located throughout Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.
“Convergys continues to add facilities in the Philippines due to significant and continuing client demand for the very high-quality customer service provided by our dedicated teams of agents,” said Marife Zamora, Philippines Country Manager and Managing Director, Asia Pac/EMEA for Convergys.
“Adding additional, integrated facilities in the geographies our clients request enhances our ability to deliver the outstanding customer service our agents provide, not only in the Philippines but across the globe.
Since opening our first facility in the Philippines in 2003, we’ve experienced great success here and with our agent population and talented management team, I’m convinced this success will continue.”
Recently, President Benigno Aquino III was the guest of honor and dedicated Convergys’ new San Lazaro contact center.
Convergys also recently expanded five of its existing facilities to create space for 3,600 additional jobs, citing the outstanding performance of its employees and high client demand for Philippines-based services.
Earlier this year, Convergys won top honors as “BPO Company of the Year.” Convergys was also recently inducted into the Philippine Economic Zone Authority Hall of Fame after Convergys won both the Outstanding Employer and Outstanding Exporter three times in each category.
Convergys continues to hire additional agents in the Philippines.